Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. If you prefer delivery by USPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns/Refund

Refunds are available with the same payment method used on the order if returned items are unworn within 30 days of the shipment date. After 30 days, we regret that we cannot accept returns or exchanges. Shipping charges are non-refundable.
Gift cards cannot be returned. Lost or damaged items are not covered under our return policy. Items that were purchased at a discount are final sale. To return or exchange an item, please contact Aestaria by emailing support@aestaria.com with your invoice number and a brief explanation of your claim.